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Frequently Asked Questions

If I am high-risk am I allowed to come to campus?

BYU students in high-risk categories, including older adults and those who are immunocompromised, are strongly encouraged to not be on campus during fall semester 2020. Additionally, those who will be caring for or sharing living spaces with high-risk individuals are encouraged to not be on campus during fall semester 2020. BYU employees in high-risk categories, including older adults and those who are immunocompromised, should continue to follow “high risk” protocols established by Utah health officials. This includes working from home as the first option and exercising all possible caution.

If I'm not going to be on campus during fall semester, do I still need to complete the Welcome Back training?

Yes, all faculty, staff and enrolled students must watch the Welcome Back to the Y training video and complete the quiz before August 31. Students and employees who do not complete the quiz will not be able to access the services available through myBYU starting August 31.

If I’m not going to be on campus during fall semester, will I be selected for randomized testing?

Students who are not enrolled in in-person classes, working on campus, living in on-campus housing, dining on campus, or attending events on campus will not be included in the randomized testing. Employees who are exclusively working remotely will not be included in the randomized testing.

Who is required to use the Healthy Together app?

All BYU students and employees who will be physically present on campus or will access any in-person services at any time during fall semester 2020 must download the Healthy Together app by August 31 and use it throughout the semester when on campus. Or, they may complete the daily checkup, either online or by printing a blank form.

Does the Healthy Together App track my location?

No. The current version of the app does not identify or track your location at any time. You can learn more about this on the Healthy Together app webpage.

What if I refuse to download and use the Healthy Together App?

Students, faculty and staff who do not wish to use the app or are unable to download the app must use the daily online checkup form or print a blank form.

What if I am non-compliant with campus policies (e.g., masks, testing, symptom checking, gatherings) related to COVID-19?

On-campus privileges will be restricted. This may include not being able to attend class on campus, work on campus or receive in-person campus services. It could result in suspension and/or loss of employment.

Is there is a case count that would be the threshold at which BYU would need to move back to remote learning?

There is not a specific case threshold, but rather a variety of factors BYU is considering that would impact the ability to maintain an on-campus experience. This includes disease prevalence both on and off campus, local hospital capacity, and BYU's capacity to isolate or quarantine those living in on-campus housing. 

What if I have a disability that impacts my ability to comply with campus policies (e.g., masks, testing) related to COVID-19?

Previously established processes will be followed for individuals with disabilities. Students are required to provide documentation of the condition to the University Accessibility Center. Employees are required to provide documentation of the disability to Faculty Relations or Human Resources.

How can I help address situations of non-compliance?

Hopefully, compassionate conversations will help others understand the requirements and the need to follow them. If non-compliance with BYU’s COVID-19 requirements continues, these situations can be reported at a local level and should be addressed by area supervisors, managers, building managers, etc. Reports of students who are non-compliant should be submitted to the Disruptive Student Committee within the Dean of Students Office. Reports of employees who are non-compliant should be submitted to supervisors (guidance for supervisors can be found here). Reports of members of the public who are non-compliant should be submitted to the BYU Office of the General Counsel.

Additional questions?

Contact the BYU COVID-19 Hotline at 801-422-7662 or email casemanagement@byu.edu.